Refund policy

Return & Refund Policy

At Memory Trace1, our products are custom-made and personalized specifically for you. Because of the unique nature of these items, we have a strict policy to protect our business and ensure fairness:

1. Damaged or Incorrect Items:
If your order arrives damaged, defective, or if we made a mistake (incorrect design or message), we will happily offer a free replacement or a full refund. Please contact us within 7 days of delivery with photo proof of the issue.

2. Personalized Items:
Since each item is uniquely crafted with your specific details, we cannot accept returns or offer refunds if you change your mind, or if the wrong information was provided during the ordering process.

3. How to Start a Return:
To report an issue, please contact us through the contact form on our website or email our support team. We are committed to making sure you are happy with your memory!